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SHIPPING AND DELIVERY

SHIPPING AND DELIVERY OF ITEMS

 The delivery of the toile or first test together with the fabric samples will normally be carried out in about 48 hours after placing the order. (For shipments outside of Spain to EU countries, the delivery time is approximately 5 working days).

Once the purchase is made, we will contact you by email to set up a videocall in which we will verify in a personalized way that the toile fits your size or if it is necessary to adjust any measurements of chest, waist, hip as well as the final length of the garment.

You will also be able to see the color swatch and touch the fabric samples. In case you want to change the fabric and / or color that you chose when making the purchase, you have the option to do so at this time. According to the option chosen, you will either pay the extra cost or we will reimburse you the difference, as appropriate.

Within a maximum period of 2 weeks following taking your measurements, the garment made by hand exclusively for you, will arrive at your home. (For shipments outside of Spain to EU countries, the delivery time is approximately 3 weeks).

Delivery times are approximate and a delay in it in any does not include a possible claim for damages.

Shipments will only be made to the Peninsula, the Balearic Islands and countries belonging to the EU.

fierroMADRID does not ship to the following areas of the countries of the European Union: Ceuta, Melilla and the Canary Islands (Spain), Helgoland and the town of Büsingen (Germany), the Faroes and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione or areas of Lago di Lugano (Italy), Channel Islands and Gibraltar (United Kingdom).

Shipping costs will be free for the entire peninsular territory. For the rest of the countries the shipping costs are calculated automatically and are reflected on the payment page. Customs duties or taxes of the country will be borne by the customer. (for more information you can contact us through the mail: info@fierromadrid.com)

Shipments of the items will be made through the courier company selected by fierroMADRID, once the payment is verified

Transportation costs can be granted free of charge and in a timely manner within the framework of actions carried out by fierroMADRID.

The items will be sent to the delivery address that the Customer has indicated at the time of ordering.

Responsibility for fierroMADRID items will be transferred to the Customer at the time the order is delivered.

In the case of delays in the delivery of orders, the user may cancel their order in accordance with the procedure described in the Returns section, as if it were a defective order, without assuming the shipping and return costs. Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user.

RETURNS AND EXCHANGES

At fierroMADRID we are concerned about the satisfaction of our customers but as it is a garment made to order and tailored to the customer’s needs, no returns can be made. That is why we include this unique and special follow-up in the making of the garment, so that you can be sure that the result will be perfect.

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